Returns
Unfortunately we can’t offer you a refund or exchange, on pre loved items.

We DO NOT refund for personalised items

We DO NOT refund for change of mind in some circumstances we can cancel orders but require an admin fee

Additional non-returnable items:
Personalised items
Soaps, bath bombs, underwear, swim wear, hats, drinking range, food, plants, beauty products

FAULTY ITEM: Some of the pre loved items may have a fault or may be incomplete pre loved items as sold as is were is.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We do not exchange items.

Shipping
Please contact us for shipping questions by email to: info@heavenlyhomesinternational.org

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.